Returns

Our refund and returns policy lasts 90 days. If 90 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be returned with all components that were included in the order. Your item must also be free of wear/tear, any cosmetic defects and in good working order.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at sales@thorslightning.com.

Clearance items

Only regular priced items may be refunded. Clearance items cannot be refunded.

Shipping Returns

To return your product, you should mail your product to:

Standard returns (for example, if you changed your mind): you are responsible for paying your own return shipping costs. Shipping costs are non-refundable.

Defective items: contact us at sales@thorslightning.com before sending anything back. Photos or a short video help, and many issues can be solved without shipping anything. If your item is confirmed defective within 30 days of delivery, we'll send you a prepaid return label. After 30 days, defective items are handled under our Limited Warranty below.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Limited Warranty

Duration: Measured from the date of purchase by the original Purchaser, as follows:

Who gives this warranty (Warrantor): Thor's Lightning, 919 W. Main St. Suite B, Albert Lea, MN 56007

Who receives this warranty (Purchaser): The original Purchaser (other than for purpose of resale)

What products are covered by this warranty: Thor's Lightning Air System tire pressure inflation/deflation/equalization devices, Thor's Lightning Air Compressors, Thor's Lightning Refuge™ Compressor Mounts and Bed Racks, and Thor's Lightning-branded accessories. Products made by other brands and sold by Thor's Lightning are covered by their manufacturer's warranty.

What is covered under this warranty: Manufacturer defects due to material and/or workmanship with the exceptions noted below.

What is not covered under this warranty

1. The cost of labor to make repairs or replacements
2. Any failure that results from Purchaser's abuse, neglect or failure to operate, maintain or service product in accordance with instructions provided in the owner's manual(s) supplied
3. Any damage caused by using equipment beyond rated capacity and/or capability
4. Items or service normally required to maintain the product
5. Items considered general wear parts such as hoses, etc. unless wear or failure is a direct result of manufacturer defect due to material and/or workmanship
6. Any component damaged in shipment or any failure caused by installing or operating equipment under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings
7. Any component failure caused by rain, excessive humidity, corrosive environments or other contaminants (except as provided by the Refuge™ bed rack corrosion warranty above)
8. Worn components due to improper maintenance or corrosive environments
9. Cosmetic defects that do not interfere with product functionality
10. Damage due to incorrect voltage or improper wiring
11. Any incidental, indirect, or consequential loss, damage, or expense that may result from any defect, failure, or malfunction of a Thor's Lightning product

Responsibilities of Warrantor under this warranty

Repair or replace with either new or reconditioned unit at Warrantor's option, component and/or unit which is defective, has malfunctioned and/or failed to conform within duration of the warranty period.

Shipping: For items confirmed defective within 30 days of delivery, Warrantor will provide a prepaid return label. For warranty claims after 30 days, Purchaser pays to ship the item to Warrantor, and Warrantor will cover the cost of shipping the repaired or replacement item back to Purchaser.

Responsibilities of Purchaser under this warranty

1. Provide dated proof of purchase and maintenance records
2. Contact Thor's Lightning at sales@thorslightning.com before shipping any item for warranty service, and provide photos or video of the issue when requested so we can troubleshoot first.
3. Pay the cost of shipping warranty items to Warrantor, except for items confirmed defective within 30 days of delivery as described above.
4. Use reasonable care in the operation and maintenance of the products as described in the owner's manual(s).

When Warrantor will perform repair or replacement under this warranty

Repair or replacement will be scheduled and serviced according to the normal work flow at the servicing location, and depending on the availability of replacement parts.

Limitation of Liability

Thor's Lightning shall have no obligation pursuant to this Warranty with respect to products which in our sole judgment have been altered damaged, misused, abused, badly worn, lost or improperly maintained. This Warranty is null and void if the customer or any other person other than an authorized representative of Thor's Lightning has made any attempt to service or modify the tool prior to its return to Thor's Lightning under this Warranty. In no event will either party be liable for any damage caused by the other party's failure to fulfill its responsibilities under these terms and conditions. In no event will either party be liable for any lost profits, lost savings, incidental damage, or other economic consequential damages Thor's Lightning products are provided and sold as is without any express or implied warranties including warranties of merchantability or fitness for particular purpose. No warranties, expressed or implied, will apply after this period. Thor's Lightning may modify these terms and conditions at any time by either providing the customer with written notice or posting such revised terms on Thor's Lightning website. Such revised terms shall be effective thirty days from the date of such written notice or posting.